Terms of Service
Terms of Service By using this site, you agree to behave like a decent human (or squirrel), respect our intellectual property, and not repurpose our cheeky content for joyless purposes. All purchases are subject to our policies on refunds, privacy, and product care. We reserve the right to update our terms, chase rogue squirrels, and refuse service to anyone who tries to weaponize beige energy. For full details on how we operate, protect your data, and handle orders with care and sass, please read the full Terms of Service below.
⚠️ Allergen & Food Product Notice
Our edible products are crafted with care, comfort, and a dash of chaos—but it’s your responsibility to read the full ingredient and allergen information before purchasing. We clearly list known allergens on each product page and packaging insert, including (but not limited to) nuts, dairy, gluten, and other common triggers.
If you have any allergies or dietary sensitivities, please double-check the details before placing your order. We do not offer refunds or exchanges on food items due to allergen-related issues.
Bad Squirrel Studio cannot be held responsible for reactions caused by undisclosed allergies. When in doubt, reach out before you check out.
Product Care Information
Our products are built for comfort, chaos, and repeat indulgence—but a little TLC goes a long way. To keep your steamers steaming, Tees pristine, and your squirrel-approved packaging looking sharp, please follow the care instructions provided with each item.
General guidelines:
-
Bath & body products: Store in a cool, dry place. Use within recommended timeframes. Avoid direct contact with eyes, joyless adults, or sensitive skin unless stated otherwise.
-
Packaging & inserts: Keep scrolls dry and away from steamy sabotage. Our organza bags and laser-cut boxes are reusable—treat them like tiny treasure chests.
-
Apparel & textiles: Wash inside out, cold cycle, and avoid tumble drying unless you want Patchy McNutley’s face to look like he’s been through a hedge.
-
Custom items: Handle with care. If it’s bespoke, it’s worth preserving.
For specific product care, check the insert included in your pack or reach out to us directly.
We’re happy to help you keep your comfort kits in tip-top squirrel shape.
Shipping and Delivery Policy
Delivery Information
All delivery times are approximate and provided as a guideline only. Once your order leaves the Burrow, it’s in the paws of third-party couriers. Bad Squirrel Studio cannot be held responsible for delays, disruptions, or squirrel-related detours caused by external delivery services. Please do contact us if your parcel has not arrived after the stated delivery timeframe.
Delivery will be made by Royal Mail via the service requested on your order. If you require alternative delivery methods, please do contact us.
Custom and Personalised Items
-
All custom and personalised items are made to order and tailored specifically for the recipient. Once production has begun, these items cannot be cancelled, refunded, or exchanged. This includes—but is not limited to—bespoke packaging, engraved or laser-cut products, personalised inserts, and any item featuring custom names, messages, or design elements.
-
Please ensure all details are correct before placing your order. Bad Squirrel Studio is not responsible for errors submitted by the customer, and we do not offer refunds or replacements for personalised items unless they arrive damaged or defective.
-
By purchasing a custom item, you acknowledge and accept these terms.
Accessibility
-
We’re committed to making our site squirrel-friendly for all. If you need help navigating, reading, or accessing anything, reach out. We’ll make it right.
Private Policy
At Bad Squirrel Studio, we respect your privacy as much as we respect a well-packed comfort kit. This policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our brand.
What We Collect
We may collect the following types of personal data:
-
Name, email address, shipping and billing details
-
Payment information (processed securely via third-party providers)
-
Browsing behaviour, IP address, and device type (via cookies and analytics tools)
Why We Collect It
We use your data to:
-
Process and deliver your orders
-
Communicate with you about your purchases or queries
-
Improve our website, products, and customer experience
-
Send occasional updates, offers, or squirrel-related mischief (only if you opt in)
Sharing Your Data
-
We do not sell your data. We may share it with trusted third-party services (e.g. payment processors, delivery partners, analytics tools) strictly for operational purposes. These providers are GDPR-compliant and only use your data as instructed.
Cookies
-
Our site uses cookies to enhance your browsing experience. These help us understand how visitors use the site and allow us to tailor content and offers. You can manage cookie preferences in your browser settings.
Data Retention
-
We retain your data only as long as necessary to fulfil the purposes outlined above, or as required by law. You can request access, correction, or deletion of your personal data at any time.
Contact Us
-
Email us on Badsquirrelstudio1@gmail.com. Recommended format.
-
Or, fill in the form on our contact page.